At Newy, we are committed to your satisfaction. We offer a 90-day money-back guarantee for unopened and unused products. Please note that refunds cannot be issued for partially used items, or products that have been handled, opened, or show signs of tampering.
To initiate a return, please contact our Customer Service team at info@getnewy.com. They will guide you through the return process and provide detailed instructions for returning your item. Don’t worry, we make it simple and easy.
Once we receive your returned product, we will inspect it and notify you of its status. If your return meets our policy criteria, we will process your refund to your original method of payment. The refund timeline may vary depending on your card issuer's policies, but rest assured we’ll handle your request promptly.
If you have any questions or concerns, don’t hesitate to reach out to our Customer Service team for assistance at info@getnewy.com or on our contact page.
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